Synergy Extreme India

अपने चरम सेवा प्रदाता.
CATEGORIES
 
  • Company News
  • Local News
  • Outsourcing News
  • Technology News
  • Uncategorized
  • ARCHIVE
     
  • May 2013
  • March 2013
  • February 2013
  • January 2013
  • December 2012
  • November 2012
  • October 2012
  • September 2012
  • August 2012
  • July 2012
  • June 2012
  • May 2012
  • April 2012
  • March 2012
  • February 2012
  • January 2012
  • December 2011
  • November 2011
  • October 2011
  • September 2011
  • August 2011
  • July 2011
  • June 2011
  • May 2011
  • April 2011
  • March 2011
  • February 2011
  • January 2011
  • December 2010
  • November 2010
  • October 2010
  • September 2010
  • August 2010
  • July 2010
  • June 2010
  • May 2010
  • April 2010
  • March 2010
  • February 2010
  • January 2010
  • December 2009
  • November 2009
  • October 2009
  • September 2009
  • August 2009
  • July 2009
  • June 2009
  • May 2009
  • April 2009
  • March 2009
  • February 2009
  • January 2009
  • December 2008
  • November 2008
  • October 2008
  • September 2008
  • August 2008
  • July 2008
  • June 2008
  • May 2008
  • April 2008
  • March 2008
  • February 2008
  • January 2008
  • December 2007
  • November 2007
  • October 2007
  • September 2007
  • August 2007
  • July 2007
  • May 2007
  • April 2007
  • March 2007
  • February 2007
  • January 2007
  • December 201
  •    
    Anti outsourcing bill in US targeting offshore call centers

     

    By declaring such companies ineligible for grants or guaranteed loans from the government. In an attempt to prevent the jobs being outsourced to offshore locations, the legislatures in US have put forward a bipartisan bill in the parliament that would penalize American firms for moving their call centers to offshore locations. The bill was introduced in the House by Rep. Tim Bishop and Rep. David McKinley. The bill will introduced some belligerent regulations in the operations of a call centers. The call center executives who work for US companies will have to disclose their location to the caller and also provide the customer with an alternative to transfer the call to call centers in America. The outsourcing is a disaster in the country and it is one of the reasons for increasing unemployment in the United States. It is not possible to prohibit it, it can discourage the practice.

    A few of the call center jobs have come back to the US, but still there is a thousands of customer service jobs being offshored to locations in India and Philippines as the cost of workers is cheap when compared to the US. The recent reports say that the Philippines have surpassed India in the call center industry and have become the largest call center destination in the world. The bill is being strongly supported by the communication workers of America, a union that acts on behalf of 700,000 workers, out of which about 150,000 are customers service representatives. The bill require all the companies that are planning to offshore their call center function to notify the labor Department 120 days in advance. The companies will then be put on a public list, the bill is not going to get support from anti protectionist members of the house. Most of the US customer are frustrated with the long hours of waiting and long calls with executives abroad and with the quality of service offered by Indian call centers. The communication Workers of America will soon release a report on the customer fraud and identify theft, which is found to occur more at call centers in offshore location in the America.

     

    REFERENCE:

    http://www.bpoindia.org/news/anti-outsourcing-bill-in-us-targeting-offshore-call-centers-20111209.html

    Leave a Reply

    You must be logged in to post a comment.