With a new political and security worries, Indian’s booming outsourcing industry struggled. After a British tabloid reported that one of the reporters purchased private financial data on the British Citizens from an Indian outsourcing worker as a part of the sting operation. The Sun reported at the newspaper that a reporter posing as a businessman purchased the bank account details of 1,000 Britons. The worker who allegedly sold the Information bragged to the undercover reporter that sell as many as 200,000 account details a month and declared that the technology is made by the man and it can be broken by man.
In the Indian news media, the newspapers report which was widely covered has renewed the criticism that outsourcing firms have failed to erect the adequate protections against fraud in the zeal. This is to take advantage of the booming demand from foreign companies seeking to a lower costs by shifting some of the office operations abroad. Into the hands of workers and politicians in Britain, the incident also has played. The United States and other of the developed countries who see the outsourcing phenomenon as a threat to employment and prosperity at home are eager to find ways to discredit.
On the heels of the another scandal in which several Indian outsourcing workers in the western city of Pune are alleged to have used their positions to steal $426,000 from a New York-based customers of Citibank. Shannkkar Aiyar is a business journalist and a senior editor at India Today magazine who has written a widely on outsourcing said that during the Gold Rush this is a California. Everybody who sees an opportunity sets up shop.
The Indian has no monopoly on such fraud. The MasterCard International Inc. announces that it is more than 40 million credit card numbers belonging to US consumers were accessed by the computer hacker who breached security at a processing center. The Indian’s NASSCOM or the Indian’s National Association of Software and Services Companies said that the industry was already taking a number of steps to promote a better security, this includes the development of a national registry of outsourcing workers that will help a screen out potential criminals. From downloading or printing information, the outsourcing companies in India typically bar workers and often from carrying cell phones or even pens into their work areas. The problem is not unique to any of the single nation, the group said that in a statement, it is one that can affect any of the country and it has the responsibility to take on the criminals.
At the center, the sun identified that the outsourcing worker sting as a Kkaran Bahree, a computer expert and collage graduate who lives with his parents in New Delhi. He provided the newspaper’s reporter. The newspaper said that some of the information was contained on a CD and that Harvey’s three meetings with the Bahree has been secretly recorded and filmed. The Bahree gathers supposedly secret information from corrupt callcenter workers in Delhi and that it had verified the authentically of the information with a security expert.
India’s outsourcing industry performs a range of the customer service and other back-office functions. For the Western and multinational firms in areas includes the banking, insurance and healthcare. At the rate of nearly 100,000 a year, the industry is creating jobs and its revenue is growing at more than 40 percent annually. The analyst warn that the industry rapid growth has stretched the supply of the educated English speakers.
REFERENCE:
http://theoutsourcingnews.blogspot.com/2005/06/outsourcing-in-india-in-crisis-over.html
http://theoutsourcingnews.blogspot.com/2005/06/outsourcing-in-india-in-crisis-over.html
