From countries like Philippines and Vietnam, India remains an attractive destination for outsourcing services on account of its talented workforce. The world has moved away from looking at outsourcing to places like just as a cost arbitrage. The focus is now on transformational work, helping clients not just save costs although also increasing efficiency. While there is competition from the other nations like Philippines and Vietnam, India is still has a lot of factors working in its favor.
The India has a large pool of talented workforce who has also a good understanding of technologies as well. They can easily deal with the requirements from the clients across the US, Australia and Europe. It also happens that in case of the other locations the India still has an edge. With an increasing labor costs, there have been fears that India might lose its numero uno position when it comes to outsourcing. A lot of Business Process Outsourcing players are now expanding to a small Indian towns and hirings less expensive workers. Adding the centers in other countries as well to make most of the opportunity.
With its global headquarters, it has about 70,000 employees in 67 customers contact centers across the US, Canada, Latin America, Europe, Asia and the Middle East. About 12,000 people are spread across six locations in India, Pune, Bangalore and Mumbai. It has a clients across verticals like financial services, government, communications, retail and healthcare. Even though the company does not have plans to enter the domestic market here in the near future. The company is bullish on using India as a center for excellence. The India will be a growth driver in the year of 2012. They do not have plans to serve companies, they are always examining opportunities.
Convergys added about 1,500 jobs last year and the plan is to hire about the same number this year. It shows the company’s comittment to the Indian market. The demand environment globally is ask by the Pryor, the economic uncertainties throw up opportunities. The time that companies look at partnering like them and want to not just reduce cost but also improve the performance. There are new opportunities that come up and they are well positioned to cash in on the opportunities.
Convergys is one of the largest company in Business Process Outsourcing. Outsourcing is one of the best business now, it is one of the trend nowadays wherein many people want to be the part of the outsourcing industry.
REFERENCE:
http://www.chnsourcing.com/news-center/content/1800.html
http://timesofindia.indiatimes.com/tech/news/outsourcing/Convergys-bets-big-on-Indian-BPO-market/articleshow/10554481.cms
http://oneclick.indiatimes.com/article/07TrcCh1mf2do
http://oneclick.indiatimes.com/article/09Vv1Xr1r8f40?q=Canada
http://oneclick.indiatimes.com/article/09Vv1Xr1r8f40
