Getting a visa from the Indian consulates across the country was a nightmare are all smiles thanks to the smooth functioning of the method of outsourcing such requests. To the Travisa Outsourcing Center New York expecting the same treatment as they had received at the consulate earlier. There was no long queue especially outside of the building services were prompt and employees were more helpful. The system works well in all the five centers, they had some problems for a few weeks when they started the new system although things have smoothened out and customers are happy with our services. When the new system was put in place, travisa has issued over 150,000 visas across the US in peak season since October 2007. The company was issuing over 44,000 visas a months.
Throughout the United States, the government if India had decided to outsource visa services because of the sheer volume of applications received in the consulates. The company expects to have processed over 400,000 visas for travel to India by year end. This means that not only faster turnaround times for travelers but also frees up consulate staff to focus on the important aspects of security and other areas of the visa process. To get the largest volume of applications followed by San Francisco the New York continues. Some of the 30 percent of all applications are received through mail.
Once they took over the process that the company which employs over 100 persons in their various centers made many systematic changes chief among them that is being the setting up of systems to enable applications then has to be printed out and taken to the Travisa office nearest to them with the passport and other relevant records. They do not allow people to stand outside, during peak season, they they open the office early so that people can get inside than stand outside. Once the applicant enters a receptionist checks the documents and passes to the counters. The documents are checked and compared against the online application.
The electronic applications is forwarded alonmg with all relevant documents to the consulate for visa stamping. The people ho cannot due to language problems or for any other reason to fill up the application online will get help to do at the center. They have set up eight computers and special staff for this. The Travisa has taken care to ensure that most staffers speak at least one Indian language. The another major improvement is a tracking system on the lines of the one employed by Fedex. They have developed proprietary technology that enables customers to track the status of a visa application online in real time. The government of India hired in turn launched the new company.
With the success of the Indian initiative, Dvorak finds himself at the forefront of an emerging business opportunity. This is an industry leader with over 26 years of experience in the travel industry and in visa passport processing came over to the US in 1978. He joined a travel agency and realized that travelers need more support and guidance in navigating often complicated and time consuming process of applying for visas and passports.
REFERENCE:
http://www.rediff.com/money/2008/apr/11bpo.htm
