Synergy Extreme India

Dew to the restraint in capital investments by companies, IT new investment projects might suffer in a short and medium terms, said by Murali Gopalan, CIO of UST Global, a U.S.-based company. IT projects will surely continue to grow worldwide because of the total investments. IT industry has been a topic of the discussions particularly in India. They’ve been delivering higher value to clients primarily in areas like innovations in mobility, using cloud-based services, business intelligence and analytics and innovations with dedicated apps. As usual, the delivery of lights on services will continue to grow, and there will have increase focus on higher value-added services major players. Industry is rising with amazing innovations in service delivery models and in solutions architecture, also, clients demands for high value industry.

There is no longer enough to deliver commodity IT services but it is also important to deliver business value, IT firms in India invested in innovation capability and domain knowledge in various industries. They are directly consulting with the business side to increase speed to market and to bring innovations. These transformations are important to ensure stickiness and growth of market share. It is natural for businesses to adopt a growth first strategy or profit first depends on economic and competitive conditions and business cycle. Economic and business cycles demand different strategies for the growth of the companies. In these cycles during certain peaks, companies choose to sacrifice profits while growth accelerates. Growth of market share often depends on size, particularly in knowledge-based industries.

Companies that develop strong talent sourcing capabilities will take such thrive and attacks. Small services firms often prey to weaken attacks for talent by larger global rivals. Global IT industry is increasingly a flat world and with that global competitions gets higher, firms in India could consciously adopt a growth-first strategy to grow in size rapidly.

Today global IT industry faces several challenges and changes, some of these are increasing operating costs, lowering of entry barriers for ultra small players from around the world, security considerations increased, higher commoditization of IT services, acute challenges in sourcing talent and a lot more. On the other hand, these challenges and changes have made the IT outsourcing industry a thriving hotbed of innovation.

The relatively young firm, UST Global which grew in a post dotcom-crash world, it learnt the benefits of being flexible, nimble and can adapt to changing conditions. They quickly adapt with changes in demands of its global clients, it innovates customer relationships, flexibility and speed of response. Change is the only constant and UST Global is prepared in it.

Compared to other countries, India is uniquely positioned  to rapidly grow the IT industry. The factors of their success are the combinations of mature management systems for IT companies, volume of talent, English language proficiency, service mentality of its people, attitude to learn the business rules of different industries, diverse technology skills and overall IT business acumen. These core competencies help to provide IT forms the ability to compete well in global arena.

REFERENCES:

http://www.ibtimes.com/articles/296359/20120210/outsourcing-will-continue-grow-2012-exclusive.htm

http://www.linkedin.com/groups/IT-Outsourcing-Will-it-Continue-90639.S.96044015?qid=06bee7cb-0a02-4d18-8d1d-da3c31e0f4ac&trk=group_most_popular-0-b-ttl&goback=.gmp_90639

http://news.hitb.org/content/it-outsourcing-will-it-continue-grow-2012

http://blog.itiltrainingzone.com/it-outsourcing-will-it-continue-to-grow-in-2012-exclusive/

To the private sector in the last financial year, new research has uncovered. It is more than 1,100 jobs from the central government departments and agencies were outsourced. By former labor cabinet minister Frank Dobson, the finding uncovered through a series of questions tabled have prompted union fears that savings are being made not through the efficiencies. However, through cuts to pay and conditions of staff as evidence emerges of the hundreds more outsourcing schemes that being tendered across the country. For jobs shifted from the public sector to private companies such as jobs relating to inspection of nursery services, IT support an d defense training. From the Ministry of Defense, a total of 1,171 jobs were transferred base to the responses to written questions including the 493 from Ofsted and 460 from the Ministry of Defense.

Including design jobs while the Environment Agency and Kew Gardens together shed 106 roles, the ordnance Survey which produces the UK’s official maps outsourced 53 roles. It had outsourced no UK staff but had outsourced a number of locally engaged jobs overseas. The FCO stated in a statement that the transfers occurred as a part of a major efficiency program which sought the most cost-effective method in providing support services at their overseas posts. 230 Mod stores and supplies roles had been outsourced, the ministry of defense stated, there are 110 from the Duke of York royal military school and a further 110 IT posts.

To the private sector, the figures expose the drive by the ministers to put profit before the needs of people and their economy. The stark reality is jobs are being privatized and more work handed to the private sector. The government should be investing to help their economy to grow instead of cutting jobs and selling off jobs and services.The scale of the privatisation schemes from local authorities across the country which could affect thousands of jobs.

In the affected regions, unison found 609 adverts fro outsourcing schemes that would affect current p0ublic sector workers which caused sufficient concern for them to notify members in the affected regions. Some 100 were prior information notices which are seen as a means of testing the market to see if the outsourcing is viable. The remainder were solid contracts tendering bids. In the current climate climate and it could come at the expense if future employees pay and conditions plus services themselves. The union said, a code aimed at protecting new workers from cuts in the conditions was scrapped in March 2011.

To make profits, worrying trend of outsourcing has damaging implications for workers and tax payers. The promised savings are not delivered and workers see their terms and conditions cut as private companies strive to make profits. In outsourced companies, the ever-tighter margins in the current cash-trapped climate make this even more likely as does the government’s decision to scrap a vital protection to workers’ terms and conditions in outsourced companies. From the labor and activists for expanding the role of the private sector in healthcare provision. He said, this is just a taste of what is going to happen in the current financial year, given the cutbacks.

REFERENCES:

http://www.globalservicesmedia.com/News/Home/Government-Outsourced-More-than-1,100-Jobs-to-Private-Sector-in-2011/21/27/0/GS12021010010489

To develop the world’s first integrated environmental monitoring system aimed at helping oil and gas companies minimize the environmental impact of their operations, the IBM has been selected for a global research project. The IBM researchers, developers and a team from IBM’s Center of Excellence for the Oil and Gas in Stavanger, Norway are collaborating with the experts from the Statoil, Kongsberg Group and Det Norske Veritas on developing a solution that will use monitoring of environmental data and early detection of and response to operational events surrounding offshore installations.

By IBM Research to rapidly measure, process and analyze vast amounts of live physical, biological and chemical data generated by senior and cameras attached around an offshore installation, making it easier to predict and detect deviations monitoring system will apply advanced streaming analytics technology to enable real-time monitoring of environmental data and early detection of and response to operational events surrounding offshore installations. By IBM Research to rapidly measure, process  and analyze vast amounts of live physical, biological and chemical data generated by cameras  and sensors attached an offshore installation, making it easier to detect and predict deviations.

The system will be able to move beyond simply monitoring combined with the IBM’s advanced modeling techniques to prevent issues before they occur, helping companies minimize the environmental risk associated with subsea oil and gas operations. For the enterprise-wide visibility and real-team monitoring and analysis of offshore operational systems. To be measured during the actual operations, oil and gas companies is currently employ various environmental monitoring methods however, there are no solutions available that are integrated and enable physical, chemical and bilological data to measured during the actual operations. Across the lifetime of an oil field by transforming environmental monitoring from being a separate task into becoming an integrated part of day-to-day operations, the system will surely make it possible for the oil and gas companies to predict and rapidly respond to the anticipated conditions. During environmental sensitive periods, it includes a stop in drilling, shutting down production at an installation or creasing construction activity.

The general manager for IBM Global Chemicals and Petrolium Industries John Brantley stated that the environmental monitoring as a part of real-time integrated operations is central to the oil and gas industry. From the explosion of data, the initiative which draws on IBM’s research industry knowledge and experience helping companies manager and gain important insight. It will assist oil and gas companies in achieving a safer operations and minimizing the environmental impact.

REFERENCES:

http://www.globalservicesmedia.com/News/Home/IBM-to-Help-Oil-and-Gas-Companies-Monitor-and-Reduce-Environmental-Impact/21/27/0/GS1202022810475

In the global outsourcing market during the fourth quarter and amid record contracting activity for the full year, the Information Services Group released TPI Index data showing healthy growth. The Information Services Group is a technology insights, market intelligence and advisory services. In the fourth quarter of 2011, the 4Q11 Global TPI Index which covers commercial outsourcing contracts valued $25 million or more, found total contract value of $26.4 int he fourth quarter of 2011. The growth was led by mega deals, the contracts with TCV of $1 billion or more, business process outsourcing or BPO and Europe the Middle East and Africa or EMEA.

The TCV reached $95 billion for all of 2011 is an increase of 3 percent over the prior year and the highest annual results since 2005. The 2011 was the busiest year on the record for the outsourcing market with 870 total awards well above the average of the five prior years of 690. In the smallest awards, an analysis of TPI Index data shows the intensified contracting activity is the result of a decade-long rise. Since 2002, while the numbers of mega-deals and mid-range contracts awarded each year has remained relatively stable since the year 2002.

John Keppel, Partner and President, Research and Managed Services ISG said that the acceleration of contracting activity alongside continued growth in overall contract value is a notable shift in the global outsourcing market. It is challenging clients to implement more sophisticated governance models and prompting services providers to team together to win and deliver business. The TPI Index presented by ISG includes the a quarterly snapshot of the sourcing industry for clients, service providers, analyst and the media. In the 37th consecutive quarter, it is the industry authorative source for marketplace intelligence related to outsourcing transaction structures and terms, geographic prevalence and service providers to team together to win and deliver business.

In the fourth quarter, the 4Q11 Global TPI Index found that year-end surge in the largest contracts boosted the outsourcing market. The mega-deal TCV rose 22 percent over the prior quarter and held steady year-over -year with four of five mega-deal awards coming in EMEA was not limited to the established markets of the United Kingdom, Scandinavia and Germany with momentum seen in France, Southern Europe and the Middle East. From the year 2010, the record in the other two regions was mixed. The fourth quarter TCV was up 22 percent year-over-year while annual TCV fell 20 percent from 2010.

The BPO continued its strong 2011 performance by scope with the fourth-quarter TCV up 60 percent year-over-year and full-year TCV up 32 percent to $29 billion. From the Financial Services Sector, the 336 BPO contracts signed in the year was more than in any previous year with much of the activity coming. In the Information Technology outsourcing segment also increased over 2010 contracting activity by 8 percent and it is up 86 percent since 2005. Over 2010, the TCV declined slightly year-over-year in the fourth quarter and the full-year total o9f $66 billion represented a 6 percent. After under performing the prior year through the third quarter the Financial Service Sector awarded a spurt of a large contracts to push its 2011 TCV to $27 billion among industries.

REFERENCES:

http://www.globalservicesmedia.com/News/Home/Outsourcing-Megadeals-Hit-Fourth-Quarter-Peak/21/27/0/GS1201239210444

With the competitive pressures for large firms such as Infosys and Tata Consultancy Services, some outsourcing clients are asking software firms to bid for low-end application development projects and back-office services to reverse auctions. Reverse auctions bring down billing rates by up to 40 percent in some cases and 10-15 percent on average for settled outsourcing customers like General Electric and even some new small to mid-sized outsourcing clients in the Middle East, Europe and US. Also in the reverse auction, peddler of outsourcing services are asked to challenge others for a portion of a software or call centre project, contradictory with the ordinary auction where auctioneer compete to purchase services or goods.

Outsourcing companies try and outbid together with other seller over the Internet, bringing down the rates quickly during the procedure as this auction uses specialized software advancement. For an instance, clients ask tech firms to bid in the actual time beyond the Internet rather than releasing of request for proposal, assigning an outsourcing consultant and afterwards going through different rounds of choosing an outsourcing vendors. By making an easy way, it help them to save time and completion costs. A sales executive of one of the toptier Indian technology company said that this is not a mainstream trend, and it will never look like it will ever get there.

For a meantime, because it’s still a niche trend and currency variation will absorb most of the pricing pressures in the promising year. He requested obscurity since he did not want to bothered his clients. Aside from that, he added that when banks and clients like GE put out a quarter of their budget for bidding through reverse auction, after the 2008 Lehman crisis they saw some shades of that trend. Between outsourcing sellers, 75 percent of projects with the overall contract value of over $5 million have some element of reverse auctioning based on the founder CEO of sourcing advisory firm HfS Research. Phil Fersht. He added that he can see sit only expanding in the next several years as far as they have continually supported by many suppliers. As buyers gained many experiences at procuring IT labour for project work, that is more likely commonplace nowadays. According to Partha Iyengar, vice president and regional research director India at Gartner, that this flow is earning visibility due to economic slowdown. He said that applying reverse auction to outsourcing could be too risky for customers as they tend to be less accurate in selecting sellers in this mode. Apart from that, Iyengar added that most consultants are trying to tilt this as a separated tool that bring prices down unusually.

Not all software firms are eager to enter a battle for projects put under reserved auctions. According to a senior executive at one of the top three Indian tech firms, one of the clients, a US bank continuously working with them with other contracts. They have walked away from three such projects in past six months. Fersht of HfS Research said that from few of these low-cost firms and the clients chose from second-tier providers, they are already visualizing as top-tier providers. Trends like reverse auctions warn profit margins, for India’s over $70 billion IT industry who are trying to cope with economic crisis in the top markets of the Europe and United States. Work-quality of the employees will lessen, margins will reduce if the outsourcing industry continue to ride with the cycle where the lowest common denominator wins, said by Fersht.

REFERENCES:

http://www.globalservicesmedia.com/News/Home/Clients-Ask-IT-Firms-Like-Infosys,-TCS-to-Bid-For-Low-end-Projects-Through-Reverse-Auctions/21/27/0/GS1201107010395

http://www.chnsourcing.com/news-center/content/2533.html

http://articles.economictimes.indiatimes.com/2012-01-10/news/30611682_1_auctions-outsourcing-sourcing-advisory-firm

http://www.techgig.com/tech-news/editors-pick/Clients-ask-IT-firms-like-Infosys-TCS-to-bid-for-low-end-projects-through-reverse-auctions-9423

Some effective strategies nowadays will be characterized by a quality attention to details and with high-level outlook in operational strategy, those who can manage regular operations without losing sight of how best to support long-term plans and goals regarding with their businesses can be enunciate as winners. Maintaining a high-level aspect on long-term operational tactics and focusing on performance at a inferior level to ensure optimum efficiency are the things that executives do. A clear theme combine as service providers and client organizations determine the sourcing landscape and specify their priorities for 2012. Arranging a path toward a fully organized global enterprise that carry the full advantage of standard services, cloud delivery models and utility computing, at the same time to face the emerging challenges with urgency is today’s competitive obligation. CIOs are increasingly haunted by the idea of the “Bring Your Own Device” circumstances particularly with some issues in managing the iPhones, iPads, Blackberries and other devices that employees use for work-related prospect.

It becomes very complicated with some issues that involves what policies to determine and execute, who will be allowed to access some level corporate network? Who can use what type of device for what kind of activity and action. While another trial and threat surrounds application and infrastructure support for numerous mobile devices. BYOD impacts network strategy in terms of operating perimeter security, client data, IP and other matter. As BYOD experiencing a number of untimely and instant issues, it needs to be considered in a much wider context of the big-picture duty of IT operational procedure and plan, along with management of legacy applications, rationalization of application portfolios and platform enablement.

John Lytle, the Compass Consulting Director claims that as CIOs are worry about BYOD, they are also concerned about establishing a long-term operational defense plan that is base on the firm knowledge and insight of utilization and spending and also managed by optimized shared sourcing and services. He added that to change the speculation from where is now to where you know it needs to be is part of the strategic plan of the imperative to effectively support mobile devices. There’s a similar counterpart between overarching strategy and granularity in terms of the BPO field. Managing partner Bill Huber stated that service providers renounced price-based differrentiation and concentrate preferably on vertical and process-based specialization.

Merchant are implementing innovation and industrialization to particular business issues to deliver value and produce profit rather than relying on labor arbitrage. Client organizations are maintaining wider agendas in return to growing C-level interest in re-establishment broad swaths of the management. Huber added cost savings stay as the goal, but managements evolve into more aspiring about using BPO to free up capacity and make better use of minimal resources and securing business knowledge. To influence standardization and welcome unique growth challenges is their goal. Due to worry on regulations and the economy, some businesses have been too afraid to do anything. But there is no choice but to move forward despite of the economic risks.

Meantime, some bank sector also faces constant pressure to improve cost system. Global leader of the Business Advisory Services unit of TPI Terry Kuester claims that banks are focusing on granularity. You have to know which are profitable and which ones aren’t and you need to manage dealer relationships as well. Service providers and client organizations require both efficiency and effectiveness to be successful and to achieve their long-term goals.

REFERENCE:

http://www.globalservicesmedia.com/Experts/Home/OUTLOOK-2012–Small-Frames-and-Big-Pictures:-Keys-to-Success-in-2012/30/27/11780/GS1201121910407

http://www.globalservicesmedia.com/Experts/Home/OUTLOOK-2012–Small-Frames-and-Big-Pictures:-Keys-to-Success-in-2012/30/27/11780/GS1201121910407_2

http://www.globalservicesmedia.com/Experts/Home/OUTLOOK-2012–Small-Frames-and-Big-Pictures:-Keys-to-Success-in-2012/30/27/11780/GS1201121910407_3

In the news, it seems like everyone’s talking about Information Technology and the cloud. Even in outsourcing these topics pop up frequently in the news. This is in comparison to other services in the outsourcing industry to other services in the outsourcing industry including the knowledge process outsourcing. While knowledge process outsourcing has somewhat faded from the limelight, there are still numerous opportunities in the space such as those in data analytics, investment research and market research outsourcing services The Indian are acquiring knowledge process outsourcing provider Pipal Research from fellow outsourcing company, Firstsource Solutions. Crisil advised that they are planning on expanding their research services including the internet market research, into up coming outsourcing destination, China. KPO is now a significant part of their research, this is which now for 44 percent of their revenues.

In order to position itself in the KPO space particularly in financial, corporate and analytical services. Crisis had previously acquired Indian offshoring company. For the company, the acquisition valued at $12.75 million seems like a solid move, considering that almost half of the company’s revenues can be attributed to KPO. The deal is similar to the Crisil-Irevna acquisition that would allow crisil to position itself into vertical that it did not have access to before including the market research services and telecommunications.

By crisil. considering how successful Irevna has grown following its acquisition, then this new acquisition of Pipal Research, bodes well for the company. It does not hurt that forecasts for the knowledge process outsourcing industry is in the ranges of 20-30 percent growth rate in the next three years. For the company, the companys intent to branch out into China also seems like a strong move. In the outsourcing space, as one of the top outsourcing destinations after the Philippines and India. While Asian countries such as China are considered some of the most preferred countries to outsource. An opening in China will likely lead to openings in other Asian countries such as Japan and Korea as seen by Everest’s classification of China in the mature category in its report on Q2 2010 outsourcing trends. By French pharmaceutical company, the other movements in the knowledge process outsourcing space these past few weeks include the 10 year research and developments deal. The deal announced on the 30th of September, it is estimated to be worth about $2.2 billion and it would allow Covance to expand its reach in the European markets.

In outsourcing, knowledge process outsourcing services including as Internet market research or market research outsourcing, it has become less visible unlike the ever controversial Information Technology outsourcing space and even contact center services, this case in point NBC’s outsourced. With Sanofi -Aventis, the market is still proving strong taking into account Crisil’s well-strategized acquisition of Pipal and Covance’s billion dollar deal. The Knowledge process outsourcing may have taken a backseat but it has yet to leave the building.

REFERENCE:

http://www.blog.infinit-o.com/knowledge-process-outsourcing-takes-backseat/

It is hardly surprising that when broadcasting network, NBC, released the pilot for outsourced, call center services are a mainstay in the outsourcing industry. It featured the call center setting with the premise of the story being that the US order taking call center was moved offshore into India. While the plot of the show outsourced is purely fiction, latest news among call center outsourcing companies do remind that no matter loosely. Outsourced is still based on real life. Nashville based call center outsourcing company, Sitel announced that it will be having off about 300 workers from its site in Erwin New York. The company opened its Erwin customer care center facility back in 2008., after the Empire State Development granted Sitel with $1.5 million plus $750,000 from the Governors Office for a small Cities.

The company also announced that they would be hiring at least 80 more people for its call center in the city of Las Cruces, New Mexico, citing that the recruitment drive the company will be undertaking to hire the  80 people that would be in support of its growing client portfolio. The Site; Site Director John Munoz further adds that they also expect continued growth through 2011 as they anticipate a new client’s business to Sitel’s Las Cruces call center.

To hire as much as 4,000 new contract center agents to provide customer service support, on top of the existing 12,000 strong workforce that the company currently employs in the Philippines.  Sitel has posted an increase in revenue and clients have grown their businesses with them. The Sitel is not the only one to be doing layoffs and hiring. Xerox subsidiary ACS also announced that they are laying off about 60 people or 1 percent of its 6,000 strong workforce in the Philippines. The company announced on the 18th of October that the layoffs has a number of positions within the company has been deemed redundant. The company termed that the position redundant and superfluous that they are abolishing positions.

The company will be bidding farewall to 60 of its people, it announced on the 27th of October that is gaining 450 more. This timer in Colorado, where the company already employs around 1,600 people. After the announcement that it is hiring 325 people in Kentucky on the 20th. The news that really brought to mind the show outsourced is the recent news in the Philippines that its airline flag carries, Philippine Airlines is currently drawing fire from its employees which involves playing-off 600 employees and outsourcing job functions including outsourcing staple, call center services. With threats inside the office building especially since workers of the airline are now on strike, a scene that particularly comes to mind is when disgruntled employees were throwing bricks.

Most of the outsourcing companies are opening and expanding in the call center space, one thing though that the outsourcing industry has been able to prove is that it is a resilient business. Case in point is Indian outsourcer Bharti Airtel who announced on the 25 of October that it is partnering with fellow outsourcers, IBM, Tech Mahindra and Spanco, this is to create new call centers in Africa. While the Accenture just won a new contract on the 1st of November to provide among other services, call center support training to Olypus Memory Works.

REFERENCE:

http://www.blog.infinit-o.com/call-center-outsourcing-outsourced-moments/

The Universal McCann says that 64.5 percent of Internet users read blogs, the Internet is a veritable treasure trove of information and blogs make up a huge chunk of it. A staggering figure to be sure considering that there were about 1.9 billion Internet users in the world. In outsourcing, blogs are essential if not even more so mainly because sentimental towards outsourcing tends to go either way. WIth the mind they decided to search the internet for the outsourcing blogs and compile a list of the blogs that they think deserve to be called one of the top blogs on outsourcing in the internet. There are some criteria taken into consideration when they generated the top 20 list include but not limited to reputation such as site reader following, site comment count, cite member count, facebook fanpage count.

In the topic relevance, determined by articles on the site that mention defined company, industry or topic criteria. The outsourcing industry related posts. In the author credibility, the author provides own thoughts, opinion, comments, an experts in the field industry of topic, not simply reposting the news. The blogs have also been categorized according to, collaborative blogs, articles are contributed by numerous authors, the company blogs articles are sponsored or are written by employees for a certain company,  industry expert personal blogs, the blogs written by recognized outsourcing industry, experts and are not sponsored by a certain company, organizational blogs, articles are sponsored or are written by members of an outsourcing association, service specific blogs are blogs revolving around a certain service under the outsourcing  industry.

The collaborative blogs, global services is a media platform for the global outsourcing industry, providing information, news, events and expert insight into the BPO and IT industry. Horses for sources is the destination for collective insight, research and open debate of outsourcing industry issues and developments. Three years old and running, the blog is led by industry expert Phil Fersht. The oDesk Blog, considering that freelancing is outsourcing on a smaller scale, the oDesk Blog is one great resource for tips and advise on outsourcing for the freelance community. The nearshore outsourcing in East Europe, it is giving a regional take on outsourcing, nearshore outsourcing focuses on the news and and developments as well as investigating trends which surround the central and eastern parts of Europe.

The outsourcing in East Europe, giving a regional take on outsourcing, nearshore outsourcing focuses on the news and developments as well as investigating trends which surround the Central and Eastern parts of Europe. The outsource portfolio blog was created by Mani Malarvannan, it offers different points of views among the different sectors of the outsourcing industry. The outsourcing buzz blog is a great resource for those who want to join a network of people who monitor the developments and trends in the outsourcing industry. The outsourcing Weblog offers a wealth of advice about the outsourcing industry as well as providing insights on outsourcing reaching a broader market. In BPO voiuce is a blog network for business process outsourcing professionals, this includes the blog offers aside from the articles on the outsourcing, an array of news, views and services designed to help Business Process Outsourcing Professionals.

http://www.blog.infinit-o.com/top-20-outsourcing-blogs-2010/

In 2004 a study entitled, the report to the congress is new approaches in medicare, it points out the hospital and health care executives view upgrading their security protocols and reducing medical errors as well as  promoting the safety of their patients as their top three priorities. As their fifth top priority, while implementation of electronic health records was only listed as their fifth top priority. It is very evident that the use of a new and emproved technologies are moving up the ladder of priorities of the medical executives today, This is very evident especially now that health care executives are outsourcing services to providers who can provide such technologies.

There was an announcement of a partnership between Medical Business Associates and Medicare having the former as the chosen software vendor for the direct claims submission tasks of Medicare. The clients would see a decrease in the number of errors that occur in filing claims, a decrease in turnaround times and see an increase in profitability. In conducting their businesses, it is important for the companies to have a systematic procedure. For most companies to be able to produce their deliverables and for them to improve their services, they need to look into other ways to maximize their resources such as using available technologies. Medical billing companies are no exception to this, given the advantages of using medical billing software, it is not surprising that the companies are looking at utilizing such technologies. The medical billing software significantly reduces the number of errors committed by the medical billing clearing houses.

The developments in the medical billing software industry include news about Mitchell International Inc. who released a statement saying that it has entered into a multi-year contract with three rivers provider network. Mitchel International Inc. whose solutions include a medical bills processing systems called Mitchell DecisionsPoint has raised key advantages this partnership with TRPN including enhancement of the performance of their employees. eHealthConnecticut is a federally funded program under the healthcare industry that seeks to utilize technologies to improve processes that was chosen by NCG Medical as a vendor of choice. It will be providing them with a medical software system called Electronic Health Record that supports doctors and healthcare offices across the states.  The partnership involves the use of an automated database that will make a patient health information and medical history available to healthcare providers.

In streamlining the workflow and in making sure that medical processes are running smoothly, it is evident that different kinds of businesses under the healthcare industry is dedicated to using processes that would help, especially that of medical billers and coders. It seems that some healthcare companies have lost their focus on the customer communications. The challenge on customer communications is most common with health insurance providers. To a survey conducted by Xerox , a large percentage of the customers are not satisfied with how their providers disseminate information regarding their benefits. There’s a tremendous opportunity to better communicates with the customers through their preferred channels whether its e-mail, smartphones or direct mail and deliver a more positive experience.

REFERENCE:

http://www.blog.infinit-o.com/improved-technology-gaining-wider-acceptance-healthcare-industry/