For outsourcing services, some industry experts are saying that the future of outsourcing looks promising considering the growing demand for the outsourcing services. This does not seem to be the case in some parts of the world as industry experts are beginning to see disparities between the supply and the demand for the professionals and skilled employees in the outsourcing industry. IT is quite possible that the outsourcing companies will soon see depletion in the pool of skilled employees and professionals who would be interested in working in the outsourcing industry. This is already evident in India, this is why outsourcing companies as well as the Indian government have been taking steps to find and employ qualified and skilled individuals in order to ensure that their pool will not be depleted.
In the Philippines are currently looking for 20,000 qualified applicants for dayshift positions, as an example of the emrging supply and demand challenge in the outsourcing industry, it can be expected that aside from the shift position there will be more employees needed for night shift jobs considering that 80 percent of the clients of Philippine outsourcing companies are from the US. The recent research from ContactBabel, an analyst firm for the contact center industry, showed that the contracts centers would be increasing investment on training and hiring new employees. It is often that Human Resources are one of the many functions of a company that is being sacrificed when it comes to reducing the budget. The another means to capture and maintain the interest among jobseekers in the outsourcing industry is to show then that there are greater benefits and rewards in the industry. The other outsourcing companies from the different specializations other than the contact center field are planning wage increases to attract new employees as well as retain current ones. The human capital consulting and outsourcing business firm of Aon Corporation announced earlier this month that they will be implementing salary increases which would be a higher than previous increases they have had in the previous years, other companies such as Infosys, Wipro and Tata Consultancy Services during the middle of the year also implemented wage increases for their employees.
The increases done by Infosys Technologies and Tata Consultancy were deemed to be one of the highest salary increases in the industry at 17 percent, while the outsourcing companies will soon be feeling the pressure of meeting the demand and filling their vacancies, employing tried and tested strategies as well as finding a new incentives just may help them weather through the storm hovering ominously over the outsourcing industry.
REFERENCE:
http://www.blog.infinit-o.com/outsourcing-companies-prevent-talent-pool-depletion/
