As the pace of its expansion accelerates, the Indian software industry is optimistic. India’s hi-tech sector is now growing at 30 percent a year. Ar a four day, the senior executives international conference organized by Nasscom, the association of Indian software companies claim the volume of work outsourced to India has increased by more than 50 percent in the last year. By the British trades unions and some American politicians, that is despite an increasing noisy campaign against outsourcing.
Nasscom claims that there is a ring of truth to it, Win-win situation is the cliché of ten heard at Indian high-tech business conferences. A recent study commissioned by Nasscom and widely publicized in Britain claimed the benefits of outsourcing outweighed the temporary social and economic cost of job losses. Nasscom chairman Som Mittal said that it is a win-win situation for countries which allow the outsourcing and the countries which receive outsourcing.
About the United Kingdom report, it was a theme conference returned to over and over. There was an unexpected support from a surprising source. Even though the increasingly loud complaints from the British trades unions against the jobs flight to India, the conference that his government had no plans to prevent British firms outsourcing work to India or else where. IN the United Kingdom, they believe in free trade and they practice what they preach. For Indian companies, another hefty outsourcing contract help to modernize Information Technology systems for the Britain’s National Health Service. The United Kingdom governments hands-off was welcomed by the delegates that is given an increasingly frenzied debate over the flood of call center jobs heading east.
The change was inevitable in the American legislation according to Neeraj Bhargav the chief executive of WNS Global Services. The same things happened in manufacturing in Britain thirty years ago. There were massive job losses. Their economy for the last ten years has been very well. The Indian industry also claimed not to be worried by the news US government legislation prohibiting outsourcing. Apply on to American government contracts, which account for just 1 percent of the total volume of India’s outsourcing trade. The NASSCOM insists that the tide will turn.
It is the election year both in India and the US and democratic governments have their own compulsion. The official projection for the Indian Information Technology sectors exports at the end of the current financial year ending. By another $3 billion in the following year the forecast rise. The Nasscom ambitiously forecasts that the outsourcing sector alone will be a $15 billion industry by 2008, up by a staggering $12 billion compared to current earnings of $3 billion. There is a new work that the optimistic forecasts come just a days after the Britain’s busiest telephone number, its rail inquiry service announced that it was an outsourcing half its 50 million calls per year to India.
The quality issues until now seemed amused by the way that Indian call center workers have been trained to speak in foreign accents to answer the calls from customers in London or Los Angeles. Indian executives admit to a growing concern in the West that the accent training has not been good enough and Indian workers remain hard to understand. For an alleged inability to understand the Western way of life they are also increasingly being blamed.
REFERENCE:
http://news.bbc.co.uk/2/hi/business/3472491.stm
http://www.goresponse.co.uk/Blog/India_Rebukes_Outsourcing_Fears.php
