The customer service may have been the most common service to be outsourced by the companies because companies. The sales companies, highly value their customers. In any part of the globe when it comes to the customer service, companies that is really push for an outsourcing partner that will be able to assist them in providing exemplary customers services to their consumers. Even if the customers service has been one of, if not the most in demand outsourced service by the companies times are changing and it seems that back office outsourcing solutions.
The Philippines, which is one of the considered top destinations for the outsourcing. It seems to be a surge in back office and KPO sector growth. The Business Process Association of the Philippines, four of the five years from now, it is possible that the size of the voice and non-voice services may be already at par with each other. With the growing demand for the back office solutions, such as the forecast is actually feasible. The outsourcing which has been one of the biggest contributors in the national income of the Philippines, this is already a booming not only in the country’s capital but in the different regions as well. The Cebu is a destination where the outsourcing industry is starting to expand, it is starting to generate a pool of the Philippines. It is already booming not only in the country’s capital, but in the different regions as well. The destination where the outsourcing industry is starting to expand. It is starting to generate a pool of the professionals that are qualified to conduct outsourcing services such as the back office tasks.
The Phinma Corporation is a listed holding firm, it is recently made an acquisition in the outsourcing space as the two more business process solutions providers are now encompassed in the portfolio. The Phinma Corporation’s initial outsourcing venture included the back-offices for the animation, finance and engineering services. The recent acquisitions by the Phinma Corporation of Fuld and Co. Inc. and Business Back Office Inc. Global Business Research Support will be able to help the firm provide a wider array of the outsourcing services to a broader market. The Philippines where the concept of the back office outsourcing is gaining traction because there has also been the back office outsourcing movement even in some parts of the European region.
The outsourcing provider in the United Kingdom was recently bought by its rival outsourcing company who is also United Kingdom based, to assist in the solutions. The Capita Group is a provider of the business process outsourcing solutions to both the public and the private sectors. It is made an announcement that few days ago that it has acquired Ventura. The provider of the contact center solutions, including the acquisition was seen to be helpful because of the Ventura that will be able to assist the Capita Group plc in creating the opportunities to offer. The outsourcing just like any other industry may have its highs and lows and it seems that the back office outsourcing is already reaching its peak.
REFERENCE:
http://www.blog.infinit-o.com/back-office-soon-become-front-liner-outsourcing-industry/
