Synergy Extreme India

अपने चरम सेवा प्रदाता.
CATEGORIES
 
  • Company News
  • Local News
  • Outsourcing News
  • Technology News
  • Uncategorized
  • ARCHIVE
     
  • May 2013
  • March 2013
  • February 2013
  • January 2013
  • December 2012
  • November 2012
  • October 2012
  • September 2012
  • August 2012
  • July 2012
  • June 2012
  • May 2012
  • April 2012
  • March 2012
  • February 2012
  • January 2012
  • December 2011
  • November 2011
  • October 2011
  • September 2011
  • August 2011
  • July 2011
  • June 2011
  • May 2011
  • April 2011
  • March 2011
  • February 2011
  • January 2011
  • December 2010
  • November 2010
  • October 2010
  • September 2010
  • August 2010
  • July 2010
  • June 2010
  • May 2010
  • April 2010
  • March 2010
  • February 2010
  • January 2010
  • December 2009
  • November 2009
  • October 2009
  • September 2009
  • August 2009
  • July 2009
  • June 2009
  • May 2009
  • April 2009
  • March 2009
  • February 2009
  • January 2009
  • December 2008
  • November 2008
  • October 2008
  • September 2008
  • August 2008
  • July 2008
  • June 2008
  • May 2008
  • April 2008
  • March 2008
  • February 2008
  • January 2008
  • December 2007
  • November 2007
  • October 2007
  • September 2007
  • August 2007
  • July 2007
  • May 2007
  • April 2007
  • March 2007
  • February 2007
  • January 2007
  • December 201
  •    
    Contact Center Outsourcing Companies Bet On the Philippines this 2011

     

    The entry of 2011, the contact center outsourcing continues on its path of the growth.  Considering that the Philippines currently ranks first in terms of the revenues in the call center outsourcing space according to forecasts by the Everest Group, the country has proven that it is well on its way in further improving its lot in the industry with the numerous companies betting on the country for expansion opportunities this 2011.  The companies Automatic Data Processing Convergys Aegis PeopleSupport and Accenture have all either expanded or have announced plans of expansions of their operations in the Philippines. The ADP opened its first operation facility in the Philippines, an expansion that according to company CIO Michael Capone was conceptualized back in 2009.  The company’s first week of operations as a human resources solutions provider the company reported an employee base of 115 people with 300 prospective employees yet to hire.

    Cincinnati based Convergys announced that aside from the company hitting its employee target of 23,000 int he country, the company also announced that since the company opened its newest call center facility in Muntinlupa City they will be adding 2,400 more employees with the newest center accommodating 1,200 people from the region.  The decision to open the new facility and to expand their Philippine base due to significant and continuing client demand for the very high quality customer service.  The outsourcing firm Aegis PeopleSupport on the other hand also announced expansion plans with the company seeking to shift company facilities from rented to company owned buildings within the country.  The transfer will be undergone throughout 2011, alongside employee expansions of up to 1,200 people.  The company president stated that the strategy is shifting from leasing to owning.  It is privately owned the mindset is different and more entrepreneurial.  The company is still currently looking for the other sites in Makati City to open a new facility there as well.

    Consulting and outsourcing company accenture also announced expansion plans with the company announcing that it will be increasing employee headcount in the country by as much 25,000 by August 2011.  The company currently boasts of a 20,000 strong workforce with numerous facilities in Metro Manila and Cebu City with newly opened offices in Taguig City and Quezon City.  With the numerous companies planning expansions within the country, estimated by the country’s Department of the labor and employment see that the country will enjoy at least 84,000 new jobs in the business process outsourcing field.

     

    REFERENCE:

    http://www.blog.infinit-o.com/contact-center-outsourcing-companies-bet-philippines-2011/

    Leave a Reply

    You must be logged in to post a comment.