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    Monthly Archives: January, 2011
    Contact Centers Take Measures to Improve Customer Relations

      In customer service, not everyone is given the necessary set of talent and skills to engage in customer service however for those who have them it is important for them to maintain and improve their skills set continuously provide a good customer service.  The market is changing and so are customer’s expectations.  To ensure […]

    More Opportunities Come To IT Solutions Providers

      The outsourcing solutions providers have maintained the interest of many professionals an experts on the industry primarily because of its unpredictabel movements within the industry. It will lead to something positive for theindustry, a movement in an industry can be considered to be an indicator of growth and it is common that even though […]

    Government Outsourcing Contracts Abundant In January

      With a multiple contacts being signed, outsourcing companies specifically offering services catering to the governments and its units have started the year off.  This is particularly, Information Technology and business process solutions providers, the computer sciences corporation and CGI have announced numerous contracts signing among the government units since the first of January and […]

    KPO – The New Outsourcing Avenue for Indian BPO Market

      In the global Business Process Outsourcing business, having made an indelible mark, Indian Information Technology and ITes sector is now thriving in Knowledge Process Outsourcing or KPO.  The RNCOS in its market research report KPO- The New Outsourcing Avenue for Indian Business Process Outsourcing market estimating that the world Business Process Outsourcing industry includes […]

    Small IT cos to feel heat of ban on outsourcing

          The anti-outsourcing move will not have any immediate impact on its revenues even as the Indian Information Technologies industry finds the recent speech by US President Barack Obama disturbing industry.  They maintain that it may affect the business of small companies.  The recent anti-outsourcing is not going to impact the Indian companies […]

    Legal Outsourcing Brings US / UK Attorneys to India

      While the latter basically export goods originally at the lower end of the value added scale and it is increasingly moving towards the upper end.  The India essentially imports service jobs due to its  combination of an excellent higher education systems and English as a native language.  Through there is a continues movement up […]

    Infosys Fails to Meet Expectations; Highlights India’s Setbacks as Outsourcing Destination

      An appreciating rupee, increasing labor costs and a higher attrition levels are now weighing heavily on outsourcers with their business in India while India is undisputedly the current top outsourcing destination in the world. The country is already falling behind in terms of call center outsourcing with the emergence of the Philippines at the […]

    ABC’s of Sales Order Processing

      To have a sales and marketing arm to ensure that there is a healthy relationship between their company and their partners, it is important for a company.  In specific industries, manufacturing and retail in particular.  Their finance and accounting, sales and marketing  processes require a certain characteristic that would allow them to make sound […]

    FAO Solutions Providers Take The Extra-Mile To Push For Industry Growth

      By the outsourcing industry experts today since there are those solutions providers which the market prefers over the others, this is quite similar to how finance and accounting outsourcing is being perceived.  Every sport has its players and guidelines and just like in a race there is an underdog and a crowd favorite.  In […]

    Keeping Customers Happy: Best Practices For Avoiding Medical Billing Errors

      The Medical Billing Advocates of America, 8 out of 10 bills contain errors a staggering number to be sure an an overwhelming hurdle to overcome.  With the emerging option of availing of the medical billing services in order to address concerns of budget, it only highlights further the need to have a good billing […]